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Campaign Procedures

Step 1

The beneficiary creates a campaign that is clear, with a specific objective, and supported by complete documentation verifying the issue.

Step 2

The digital processing team reviews the campaign, verifies that it represents a genuine humanitarian need, and grants preliminary approval for publication. This step is completed within 24 hours of submission.

Step 3

The field verification team receives the campaign’s digital reports from the digital processing team and conducts on-site verification to confirm the accuracy of the documents and the case, in full coordination with the campaign owner. This step typically takes 24–48 hours, depending primarily on the availability of the applicant.

Step 4

After full verification of the campaign’s authenticity, it is approved directly upon confirmation by the field verification team. This step typically takes 3–5 hours.

Step 5

Once the campaign is successfully funded, the follow-up team maintains full communication with the campaign owner, ensuring proper implementation and coordinating how the funds are delivered to the service provider. The funds are strictly allocated for delivering services to the beneficiary, and are therefore transferred directly to an appropriate service provider. The follow-up team oversees the entire process, addressing any issues that may arise, ensuring the beneficiary receives the intended service, and providing donors with full transparency throughout the campaign.

Do you disclose any personal information about campaign owners?

No. We do not publish any personal information about campaign owners unless they choose to share it publicly themselves. We also implement strict policies to protect their data, including Data Protection, Information Security, and Information Management policies. All of these are designed to ensure the proper handling and safeguarding of campaign owners’ information.

Is there a system in place to ensure fair and proper service delivery?

Yes, absolutely. We have two dedicated teams for this purpose: the Monitoring Team and the Complaints Team.

The Monitoring Team operates on the ground, with members present daily at service providers’ locations. Their role is to oversee service quality and ensure that beneficiaries are treated with dignity and respect.

The Complaints Team, on the other hand, handles and resolves any issues or concerns that beneficiaries may encounter due to unforeseen or improper actions by service providers.

Is there a funding cap for campaigns?

Yes. Since these campaigns are designed to address individual cases, a funding limit is applied. The standard cap is $2,000 per campaign.

However, the campaign owner may request to increase this limit up to $3,500, subject to additional requirements and evaluation criteria.

How much of the funds do I receive from my campaign?

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What is the expected timeframe for my campaign to succeed?

The success and duration of your campaign depend on several factors, most importantly the nature and urgency of the need.

The speed of success also relies on how widely the campaign is shared with potential donors. We recommend copying your campaign link and sharing it with as many potential supporters as possible to increase visibility and encourage contributions.